Frequently asked questions.
Find answers to common questions about shipment tracking, delivery, logistics services and your tracking number.
How can we help?
We've answered some of the most common questions customers ask about shipping, tracking and delivery.
Our support team is ready to help.
Contact us if you need additional information about a shipment or one of our logistics services.
Contact SupportShipment Tracking
Questions about tracking your shipment.
Visit the Track Shipment page and enter the unique tracking number provided for your shipment. You will be able to view its current status, location and tracking history.
Your tracking number is assigned when the shipment is created. It should be included with the shipment information provided to you.
First check that the tracking number was entered exactly as provided. If the shipment still cannot be found, contact our support team for assistance.
In Transit means the shipment is currently moving through the delivery network toward its destination.
On Hold means movement of the shipment has been temporarily paused. Check the tracking information for any available note or contact support if you need additional information.
Out For Delivery means the shipment has reached the final delivery stage and is being moved toward its delivery destination.
Shipping Services
Questions about our logistics services.
Our services include express delivery, domestic shipping, international shipping, freight and haulage, last-mile delivery, warehousing, fulfilment and business logistics solutions.
Yes. International shipping is one of our logistics services. Contact our team to discuss your destination and shipment requirements.
Yes. We provide logistics solutions for businesses, including recurring deliveries, bulk shipments, e-commerce logistics and distribution support.
Delivery
Questions about shipment delivery.
When the shipment reaches its destination, its status will be updated to Delivered. You can view this information through the shipment tracking page.
Estimated delivery information may change depending on the shipment journey and circumstances affecting delivery. Continue checking the tracking page for the latest available information.
Yes. When current location information has been recorded for the shipment, it is displayed on the tracking result page together with a map.
Customer Support
Getting help with your shipment.
Contact our support team and provide your tracking number together with the information you believe needs to be reviewed.
Yes. The tracking result page includes a Print / Save Receipt option that allows you to print the shipment information or save it as a PDF using your browser.
Visit our Contact page for the available support information and contact options.
Check your shipment status.
Track your package and view the latest available delivery information.